Policy, alerts, claim updates
TravelAssist
Flight disrupted? TravelAssist helps make protection simpler.
TravelAssist connects travellers with flight disruption protection provided by licensed insurance companies.
Insurance cover is provided and underwritten by licensed insurance companies. iPurveyAssure provides the technology and distribution infrastructure.
You're coveredPolicy issued by licensed insurer
Flight monitoredReal-time tracking active
Eligible disruption detectedDelay exceeds policy threshold
Insurer reviewing claimAwaiting claims decision
Update sentWe keep you informed
Travel with confidence
Common travel worries, simply solved.
Flight delays, claim paperwork and unclear cover shouldn't ruin a trip. TravelAssist pairs every journey with simple, trusted protection from a licensed insurer.
Flights get disrupted
We monitor your flight and flag eligible disruptions.
Claims mean paperwork
Qualifying events start automatically, no paper form.
Who actually covers me?
A NAICOM-licensed insurer, named on your policy.
No smartphone or data?
Mobile Messaging support, works without a smartphone.
How it works
How TravelAssist Works
1
Buy
Choose your protection through an approved channel
2
Covered
Policy issued by your licensed insurer
3
Monitored
We track your flight automatically
4
Detected
Qualifying disruption identified
5
Reviewed
Licensed insurer reviews the claim
6
Settled
Approved claim proceeds to payment
Stay informed throughout your journey via WhatsApp, Mobile Messaging or email.
Availability
Where to Get TravelAssist
Available through approved channels. Availability varies by partner.
Airlines & Travel Partners
Online Travel Agencies (OTAs)
Travel Agents
Banks & Fintechs
WhatsApp
Mobile Messaging
Insurance AgentsStay Informed at Every Step
Simple flight disruption protection, powered by licensed insurance providers.
Mobile Messaging
No smartphone needed
Policy documents and confirmation
Dashboard
Policy and claim status online
Mobile Messaging support means TravelAssist is accessible without a smartphone.
Claims - No Paperwork Required
1Detected
Disruption detected automatically
2Notified
Policy validated, you are notified
3Submitted
Claim submitted to licensed insurer
4Reviewed
Insurer approves or declines
5Settled
Approved claim settled via authorised channels
The licensed insurer makes all claims and settlement decisions.
Need Help?
Insurance coverage and claims decisions remain the responsibility of the licensed insurer. We escalate insurance-related enquiries to the insurer where needed.
Complaints & Support
Getting you to the right support quickly.
If You Are a Customer
Contact Your Insurance Provider
Your licensed insurer is your first point of contact for policy, cover, claims and payment enquiries.
- Policy and cover questions
- Claims and claim decisions
- Payout or settlement enquiries
- Cancellations and refunds
- Insurance complaints
Technical Support
iPurveyAssure Technical Support
iPurveyAssure provides the technology supporting TravelAssist. Technical issues are normally escalated to us by your insurer or distribution partner.
- Access or platform issues
- Notification issues
- Technical errors
- Integration or transaction issues
If You Are a Partner
Partner Support
For insurers, banks, fintechs, travel partners and distributors.
- Onboarding and integration
- API support
- Platform operations
- Technical incidents
- Partnership enquiries
For insurance complaints, please contact the licensed insurer first. If your complaint remains unresolved, you may escalate it to NAICOM.
Frequently Asked
Technology-enabled flight disruption protection, provided by a licensed insurance company.
A licensed insurer regulated by NAICOM. Named on your policy document.
Through approved channels — see Where to Get TravelAssist above.
Shown at point of purchase through your chosen channel.
Eligible flight delays and cancellations as defined in your policy by the licensed insurer.
We monitor automatically and notify you by WhatsApp, Mobile Messaging or email.
For qualifying events the process starts automatically — no paper form required.
WhatsApp, phone, email or web. See Need Help above.
Ready to protect your next journey?
Get TravelAssist through an approved channel and travel knowing eligible disruptions are covered by a licensed insurer.